Q. What is physiotherapy?
A. Physiotherapy is a discipline involving hands-on treatment of injuries and the prescription of rehabilitation exercises to help people overcome their pain and dysfunction.
Q. What sort of problems do physiotherapists treat?
A. Physiotherapists are trained to treat problems of the musculo-skeletal system – this means pain and injuries to your muscles, ligaments, joints and tendons. This includes injuries like back pain, and neck and shoulder pain; sports injuries like knee injuries, ankle and Achilles pain and tendonitis; hand and finger injuries and pain and dysfunction experienced during pregnancy such as pelvic girdle pain and sciatica. Physiotherapists also treat people after broken bones and surgery and guide people through their rehabilitation and get them back to full function.
Q. Do I need a GP referral before I can visit Wandsworth Physiotherapy?
A. No, you can refer yourself to see a Wandsworth Physiotherapy and pay for the treatment yourself. If you intend to use medical insurance you might need a GP referral first, or some insurance companies offer triage calls. A triage call is where you speak to a physio or nurse over the phone before being referred to physiotherapy.
Q. If I have to pay Wandsworth Physiotherapy why shouldn’t I just go the NSH as that’s free?
A. You can do this, however to get access to NHS physiotherapy you will first need to see your GP. This could take 2-3 weeks just to get your appointment with the GP. Once the GP has referred you to NHS physiotherapy you could be waiting 2 or 3 months on the waiting list.
Q. So I’ve decided to visit Wandsworth Physiotherapy – what’s the process?
A. It is quicker and easier to book your appointment online by clicking on the “BOOK NOW” button or alternatively call our offsite reception team on 0203 322 9455. Please arrive 5 minutes prior to your appointment to fill out a consent form and past medical history form.
Q. How quickly can I be seen?
A. We aim to offer you an appointment within 24 hours of you contacting us. All you need to do is call our reception team on 0203 322 9455. You can also book online where you can select a day and a time that suits you best.
Q. I work during the day and can’t attend at these times. Do I need to take a day off work?
A. No, don’t’ worry, unlike the NHS physio department we are not just open Mon-Fri 9-5pm. We offer evening and weekend appointments as well as day time appointments.
Q. What happens in the first session?
A. In initial appointment you will be asked to explain your injury, how it happened, how long you have had it and how it makes you feel. You will be asked to set some goals about what you want to achieve from your time spent with at Wandsworth Physiotherapy. Your therapist will also run through your past medical history finding out about any medical diagnoses or medicine that you take.
Next your therapist will carry out a physical examination looking at the affected area plus carry out an assessment of your posture and how you move. Once they have carried out this assessment they will put together a treatment plan for you.
In the remaining time of your initial assessment and on subsequent treatment sessions they will carry out this treatment plan and also give you home exercises to do to either resolve your problem or to give you a management strategy to keep your symptoms under control.
Q. Do I get treatment in my first session?
A. Yes, your physio is medically and legally obliged to ask you questions about your medical history, assess your problem and design a treatment plan. Once your physio has carried out these obligations you will receive treatment.
Q. Will I be in pain after my first treatment?
A. As physiotherapy is a hands-on treatment where we manipulate joints and massage soft tissues – you can feel a bit stiff and sore afterwards. We do try hard to judge how severe your pain is a tailor our treatment to reflect this. We certainly don’t want to make you feel worse.
Q. How long are my appointments?
A. All appointments are 30 minutes.
Q. Is my physio registered with the HCPC and CSP?
A. Yes, to call yourself and practice as a physiotherapist you must be HCPC registered. CSP registration is optional but provides public liability insurance.
Q. Can I use my medical insurance for physio treatment?
A. Yes, at Wandsworth Physiotherapy will treat people from all insurance groups. Alternatively, you can cover the costs of the treatment yourself, and we can provide receipts for you to claim back the cost of your treatment from your insurance company or if you use a cash plan. If you use medical insurance please check the excess on your policy prior to your appointment.
Q. Do you provide acupuncture? Does it cost extra?
A. Yes, all physios at Wandsworth Physiotherapy are trained in acupuncture. Acupuncture treatment does not cost any extra than the cost of the session.
Q. Will I get home exercise programme?
A. Yes, we will design you an exercise programme and e-mail it to you. The system we use is very user friendly and has pictures, videos and descriptions of what to do – there are no stick diagrams or just showing you the exercises once, which you later forget. You can access you exercise programme on a smart phone, tablet or PC / Mac.
Q. Do you offer Pilates for back pain?
A. We also offer 1:1 clinical Pilates. We do not offer group classes as we have found that without individual attention you do not activate the right muscles and this can affect the outcome of your treatment and Pilates.
Q. Does Wandsworth Physiotherapy treat children’s injuries?
A, Yes, at Wandsworth Physiotherapy we have treated children as young as 8 years old for minor sports related injury. We require a chaperone to be present for any patient under 16 years of age.
Q. If I have sustained an injury when is the best time to come and see the physio?
A. Straight away. If you have sustained a sports injury and you decide it is not serious enough to go to A and E you can make an appointment with a physio. They can assess the problem, give you a diagnosis of what you have done and provide you with some acute injury treatment and advice. Early management of an injury leads to better outcomes.
Q. Can I book and manage my appointment on line?
A. Yes, you can book, change and cancel appointments online. However, please note we have a 24-hour cancellation policy. In order to avoid being invoiced for your treatment please give us more than 24-hours notice if you need to change or cancel an appointment.
Q. Do I have to take my clothes off to have physiotherapy?
A. No, we don’t want you to feel uncomfortable. We might need you to roll your trousers up to see your knee or lift your t-shirt up so we can see you back for example. However, it does make our job easier if you are prepared to undress a little.
Q. What do I need to wear?
A. Please bring shorts and for ladies wear a sports bra or vest top.
Q. How can I pay?
A. If you are not using medical insurance we currently accept cash only. There is a cash machine in the Sainsbury’s near to the clinic.
Q. When do I need to pay for my treatments?
A. You will need to pay at the end of each session. We can give you receipts if you need them for a cash back scheme.
Q. How do I get to the clinic?
A. We are based in Wandsworth Town Osteopathy, 519B Old York Road, Wandsworth, London SW1f 1TG, 50m from Wandsworth Town Train Station. Wandsworth Town is one stop from Clapham Junction. Buses that pass the clinic include number 28 and 44. There is on street parking around the Tonsleys after 4:30pm Mon-Fri and on the weekend, or there is 3 hours free parking at Homebase situated 100m from the clinic.
Q. Will I need ongoing treatment?
A. Our philosophy is to get you better in as few sessions as possible, help you self-manage your problem and get your back to your sporting passion. Most spinal and sports injuries can be dealt with in 4 or 5 sessions.
If physio is not helping at this point you will be referred to one of our consultant surgeon associates for a second opinion. Of course, if you are having physio post-surgery or post fracture, or for a chronic injury you will require more physiotherapy sessions. You can discuss your treatment plan with your physio.
Q. How long does it take to see results from physiotherapy?
A. This is much harder to answer. Some people get better in just 2 or 3 sessions over the course of a week or two, others need as many as 8 or 9 treatments over the course of 2 or 3 months. Generally, the more severe the damage, the longer it will take. For example, if you are recovering from surgery or a fracture it might take longer than 6 months before you are better. If you have just woke up with a stiff neck it might take 2 weeks. After your assessment the physio will explain how long they think it will take to get your injury better.
Q. What happens if I am not happy with my initial assessment and treatment session?
A. We offer a 100% money back guarantee. If you are not happy with the outcome of your session and feel that we have not done our best to help you then I will personally refund your money.