Frequently asked questions

Q. Can I book and manage my appointment on line?

A. Yes, you can book, change and cancel appointments online. However, please note we have a 24 hour cancellation policy. In order to avoid being invoiced for your treatment please give us more than 24 hours notice if you need to change or cancel an appointment.

Q. Do I get treatment in my first session?

A. Yes, your physio is medically and legally obliged to ask you questions about your medical history, assess your problem and design a treatment plan. Once your physio has carried out these obligations you will receive treatment.

Q. How long are my appointments?

A. All appointments are 30 minutes.

Q. Is my physio registered with the HCPC and CSP?

A. Yes, to call yourself and practice as a physiotherapist you must be HCPC registered. CSP registration is optional but provides public liability insurance.

Q. Can I use my medical insurance for physio treatment?

A. At Wandsworth Physiotherapy will treat people from all insurance groups except AXA PPP. Alternatively you can cover the costs of the treatment yourself, and we can provide receipts for you to claim back the cost of your treatment from your insurance company or if you use a cash plan. If you use medical insurance please check the excess on your policy prior to your appointment.

Q. Do I need a GP referral before I get physiotherapy?

A. No, you can refer yourself to see a physiotherapist.

Q. Do you provide acupuncture? Does it cost extra?

A. Yes, all physios at Wandsworth Physiotherapy are trained in acupuncture. Acupuncture treatment does not cost any extra than the cost of the session.

Q. Do you offer Pilates for back pain?

A. Yes, we offer 1:1 clinical Pilates. We do not offer group classes as we have found that without individual attention you do not activate the right muscles and this can affect the outcome of your treatment and Pilates.

Q. Do you treat children’s injuries?

A, Yes, at Wandsworth Physiotherapy we have treated children as young as 8 years old for minor sports related injury. We require a chaperone to be present for any patient under 16 years of age.

Q. If I have sustained an injury when is the best time to come and see the physio?

A. Straight away. If you have sustained a sports injury and you decide it is not serious enough to go to A and E you can make an appointment with a physio. They can assess the problem, give you a diagnosis of what you have done and provide you with some acute injury treatment and advice. Early management of an injury leads to better outcomes.

Q. What do I need to do?

A. It is quicker and easier to book your appointment online as sometimes there is no reception cover at the clinic. Please arrive 5 minutes prior to your appointment to fill out a consent form and past medical history form or download it here and bring it with you to save time.

Q. What do I need to wear?

A. Please bring shorts and for ladies wear a sports bra or vest top as physiotherapy involves you undressing to some degree for assessment.

Q. How can I pay?

A. If you are not using medical insurance we currently accept cash only. There is a cash machine in the Sainsbury’s next to the clinic.

Q. How do I get to the clinic?

A. We are based in Lotus Spa, 535 Old York Road, Wandsworth, London SW18 1TG, 50m from Wandsworth Town Train Station. Wandsworth Town is one stop from Clapham Junction. Buses that pass the clinic include number 28 and 44. There is on street parking around the Tonsleys after 4:30pm Mon-Fri and on the weekend, or there is 3 hours free parking at Homebase situated 100m from the clinic.

Q. Will I need ongoing treatment?

A. Our philosophy is to get you better in as few sessions as possible, help you self manage your problem and get your back to your sporting passion. Most spinal and sports injuries can be dealt with in up to 4 sessions. If physio is not helping at this point you will be referred to one of our consultant surgeon associates for a second opinion. Of course if you are having physio post surgery or post fracture, or for a chronic injury you will require more physiotherapy sessions. You can discuss your treatment plan with your physio.