Most appointments are 30 minutes. This is suffiecient time for a skilled and experienced therapist to assess, diagnose, treatment plan and treat your problem. However, if you have multiple unrelated areas to discuss (a shoulder and a knee for example) we can either book an hour and manage both of these for you, or stick to 30 minutes and just manage the most pressing concern. If you woule prefer more time you are more than welcome to book and hour.

In an initial appointment you will be asked to explain your injury, how it happened, how long you have had it and how it makes you feel. You will be asked to set some goals about what you want to achieve from your time spent with at Wandsworth Physiotherapy and Osteopathy.

Your therapist will also run through your past medical history finding out about any medical diagnoses or medicine that you take.

Next your therapist will carry out a physical examination looking at the affected area plus carry out an assessment of your posture and how you move. Once they have carried out this assessment they will put together a treatment plan for you.

In the remaining time of your initial assessment and on subsequent treatment sessions they will carry out this treatment plan and also give you home exercises to do to either resolve your problem or to give you a management strategy to keep your symptoms under control.

If you are using AXA medical insurance appointments are shorter and the initial session comprising of assessment only.

You do not need to do anything you are uncomfortable with. We may request that you remove certain items of clothing to facilitate assessment and treatment. Please bring shorts (and wear a sports bra) to appointments. 

Yes, your Physiotherapist and Osteopath are medically and legally obliged to ask you questions about your medical history, assess your problem and design a treatment plan. Once this has been carried out you will receive treatment. If you are using AXA Health medical insurance appointments are shorter and the initial session consists of assessment only.

Physiotherapy, Osteopathy and Massage are hands-on treatments where we manipulate joints and massage soft tissues – you can feel a bit stiff and sore afterwards. We do try hard to judge how severe your pain is a tailor our treatment to reflect this. We certainly don’t want to make you feel worse.

Yes, at Wandsworth Physiotherapy and Osteopathy we treat people from most insurance groups. Alternatively, you can cover the costs of the treatment yourself, and we can provide receipts for you to claim back the cost of your treatment from your insurance company or if you use a cash plan.

All our therapists treat patients covered by BUPA (80011520), Aviva, Cigna, WPA, Healix, Allianz and Exeter Friendly.

AXA (including Simply Health, Health Online and Freedom Health) do not recognise Wandsworth Physiotherapy but instead have individual recognition of Andreas (AP04558), Christina (CB05816), Kim (KS03773), Prarthi (PJ01795), Rogel (RR02975) or Shreya (SG05130). All initial assessment  and follow up appointments are 30 minutes.

We can see people using Vitality however we don not invoice them on your behalf, but instead we will give you receipts for you to claim back from them.

Please get authorisation from your insurer BEFORE booking an appointment with us or you will be liable for, and required to pay the full cost of your appointment. We can issue you a receipt to claim back our fee from your insurer. However we are not liable for, and will not reimburse you for any shortfall in what your insurer subsequently reimburses you.

We do not see people through the Nuffield Health network.

Please bring shorts and for ladies wear a sports bra or vest top.

You can pay for treatment by debit/credit card on the phone when making your appointment. We can issue you a receipt for cash back plans. Alternatively you can book and pay online.

You will need to pay for each session in advance. We can give you receipts if you need them for a cash back scheme.

We are based in Wandsworth Physiotherapy and Osteopathy, 338 Old York Road, Wandsworth, London SW18 1SS, 50m from Wandsworth Town Train Station. Wandsworth Town is one stop from Clapham Junction. Buses that pass the area include number 28 and 44, however Old York Road has also been pedestrianised so buses no longer travel down the street. There is on street parking around the Tonsleys after 4:30pm Mon-Fri and on the weekend. 

The traffic is quite bad around Wandsworth bridge round about and . The old Homebase entrance is closed. You can still enter Old York Road from the one way system but have to divert down Morie Street or you will need to enter the Tonsley’s from East hill, park up in the residential area and walk down to Old York Road. The Homebase has shut so there is no parking there anymore.

Our philosophy is to get you better in as few sessions as possible, help you self-manage your problem and get your back to your sporting passion. Most spinal and sports injuries can be dealt with in 4 or 5 sessions.

If we are not helping at this point you will be referred to one of our consultant surgeon associates for a second opinion. Of course, if you are having physio post-surgery or post fracture, or for a chronic injury you will require more Physiotherapy or Osteopathy sessions. You can discuss your treatment plan with your therapist.

 This is much harder to answer. Some people get better in just 2 or 3 sessions over the course of a week or two, others need as many as 8 or 9 treatments over the course of 2 or 3 months. Generally, the more severe the damage, the longer it will take.

For example, if you are recovering from surgery or a fracture it might take longer than 6 months before you are better. If you have just woke up with a stiff neck it might take 2 weeks. After your assessment the physio will explain how long they think it will take to get your injury better.

We offer a 100% money back guarantee. If you are not happy with the outcome of your initial session and feel that we have not done our best to help you then we will refund your money.